JACK FREEDMAN

In the world of domestic relations, some clients have had multiple experiences with the Court system and attorneys. For many years, I asked each prospective client why he or she did not retain the lawyer who handled his or her previous court matter. Each client always said roughly the same things. I heard that the previous attorney “did not care about my case,” or “was not passionate about my case.” I heard that the prior lawyer did not communicate about the case (i.e. did not return telephone calls or e-mails) and that the prior lawyer did not explain things about the case, about the legal system and/or about what to expect. Over the years, I have focused and committed my practice to addressing these concerns to the best of my ability.

When it comes to caring, if I am not concerned about a client’s needs and objectives, I am not going to accept that engagement. I meet with many clients every year, and it is not uncommon for me to discourage a client from pursuing a case that is not likely to be successful, or that may be damaging to his or her relationships (or his or her children), or that is likely to be more expensive than what the conflict is really worth.

As for communications, my firm sends each client copies of everything that is received in the office – favorable and unfavorable. My firm copies clients on nearly all third-party communications, such as e-mails to and from the Court, opposing counsel, guardian ad litems and third parties. Whenever practical, my firm seeks the client’s input and direction on any proposed course of action. For example, it is not uncommon to ask a client to review a draft communication before it is sent to an opposing counsel or party. It is my policy to make sure that all voice mail messages are promptly returned, and that all e-mails get a prompt response.

As for explaining the sometimes bewildering world of family law, there is nothing I enjoy more than teaching others about the law and the practical considerations that apply in their case. I am known for “thinking out loud” and discussing options and considerations in detail with a client. When you appear for your initial consultation, you can be sure you will get thorough explanations – the type of explanations that will help you to understand the law, the procedure and the practical considerations that apply to your situation. This will help you to make appropriate decisions based upon all pertinent circumstances. But beware – many clients have told me that I provide so much information their heads are ready to explode! To me, that is so much better than not explaining enough.